Last updated: July 2026

At CBD on Broadway, we want you to be confident in every purchase. If something isn’t right, here’s how our returns and refunds work.

Our 30-day window

You may request a return or refund within 30 days of your purchase date (in-store) or delivery date (online).

What’s eligible

• Unopened, unused products in their original, sealed packaging are eligible for a refund or exchange.
• For health and safety reasons, opened or used consumable products (tinctures, gummies, softgels, flower, topicals, etc.) generally cannot be returned — unless the item is defective, damaged, or you received the wrong product (see below).

Damaged, defective, or incorrect items

If your item arrives damaged or defective, or you received the wrong product, we’ll make it right — a replacement or full refund, your choice. Please contact us within 7 days of delivery with your order number and a photo if possible.

How to start a return

1. Call or text us at (720) 999-3989 or email anthony@cbdonbroadway.com with your order number.
2. We’ll confirm eligibility and provide return instructions.
3. In-store purchases: bring your item and receipt to 5809 S. Broadway, Ste C, Littleton, CO 80121.

Refunds

• Approved refunds are issued to your original payment method.
• Please allow 5–10 business days after we receive and inspect your return for the refund to process.
• Original shipping charges are non-refundable, and return shipping is the customer’s responsibility unless the return is due to our error or a defective item.

Questions?

We’re happy to help. Call or text (720) 999-3989, email anthony@cbdonbroadway.com, or stop by the shop. You must be 21 or older to purchase.