Shipping & Delivery

Where we ship

We ship across the United States from our store in Littleton, Colorado. The cost is calculated at checkout based on your delivery address, and any free-shipping offer applies only while it is advertised and on the terms stated with it.

We do not ship internationally, and we do not ship into any jurisdiction where a product is prohibited — see the THC restriction directly below.

THC products: we do not ship to Colorado, Idaho or Wyoming

We do not ship CBD products containing any amount of THC to Colorado, Idaho or Wyoming. This applies to every product that contains THC, including full-spectrum items that carry only the federally legal trace amount (0.3% delta-9 THC by dry weight or less).

• THC-free (broad spectrum) products still ship to all three states as normal — the restriction is only on products that contain THC.
• Every product that contains THC is labelled on its product page, and the restriction is shown again at checkout. An order that would send a THC product to one of these three states cannot be completed online.
• All of our products, including those that contain THC, remain available to buy in person at our Littleton store.

If you are in Colorado, Idaho or Wyoming and are looking for a specific product, please contact us or call or text (720) 999-3989 and we’ll point you to the right option.

Processing & handling time

We aim to process and pack orders within 1–2 business days (Monday–Saturday, excluding public holidays). Orders placed late in the day, over a weekend or on a holiday are handled the next business day. You’ll get an email as soon as your order is on its way.

Delivery & tracking

Once your order ships, we’ll email you tracking. Delivery times depend on the carrier and your location and are estimates, not guarantees. Once a package has left us we cannot control how quickly the carrier moves it — but if something goes wrong, tell us and we’ll help you chase it down.

You must be 21+

Everything we sell is for adults aged 21 or over. We may verify age at checkout and on delivery, and we will cancel and refund any order we believe was placed by someone under 21. See our Terms & Conditions for the full policy.

Wrong, damaged or missing items

If your order arrives damaged, incorrect or incomplete, contact us within 7 days of delivery on (720) 999-3989 or through our contact page and we’ll make it right. Please keep the packaging, and take a photo if an item arrived damaged.

Questions

Call or text us on (720) 999-3989, email orders@cbdonbroadway.com, or stop by 5809 S. Broadway, Ste C, Littleton, CO 80121. This policy works alongside our Terms & Conditions and Privacy Policy.