Terms & Conditions
The rules of shopping with us β who can buy, what our products are and are not, how orders and returns work, and what we are and are not responsible for. In plain English.
Last updated: 20 July 2026
1. Who we are, and what agreeing means
This website and store are operated by CBD on Broadway LLC, trading as CBD on Broadway, of 5809 S. Broadway, Ste C, Littleton, CO 80121.
By browsing this site, placing an order, or buying from us in store, you agree to these terms. If you do not agree with them, please do not use the site or buy from us. These terms sit alongside our Privacy Policy.
2. You must be 21 or over
Everything we sell is for adults aged 21 or over. There are no exceptions.
- By ordering, you confirm that you are at least 21 years old.
- We ask for valid government-issued photo ID in store, and we will refuse the sale without it.
- We may verify age at checkout, on delivery, or at pickup.
- We will cancel and refund any order we believe was placed by someone under 21.
- Do not buy our products on behalf of anyone under 21.
3. Our products and hemp compliance
We sell hemp-derived products. Under the Agriculture Improvement Act of 2018 (the “2018 Farm Bill”), hemp is defined as cannabis containing no more than 0.3% delta-9 THC by dry weight, and the products we stock are sold on that basis.
- Full-spectrum products contain the plant’s full cannabinoid profile, including a trace amount of THC at or below the 0.3% limit.
- Broad-spectrum products have had the THC removed.
Certificates of Analysis from independent third-party laboratories are available for the products we carry β see our Lab Results page or ask us in store.
Your state and local law is your responsibility. Hemp law is not uniform across the United States. Some states and municipalities restrict or prohibit products that are perfectly legal in Colorado, and rules change. Before you order, it is up to you to check that the product you are buying is legal where you live and where it will be delivered. We do not ship to jurisdictions where a product is prohibited, and we may cancel and refund an order rather than ship into one β but we cannot advise you on the law in your state, and we are not responsible for a product being seized, refused or held by a carrier or authority at the destination.
We do not ship CBD products containing any amount of THC to Colorado, Wyoming or Idaho. THC-free (broad spectrum) products may still be shipped to those states, and all of our products remain available to buy in person at our Littleton store.
4. No medical claims β FDA disclaimer
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.
Nothing on this website, in our marketing, or said by our staff is medical advice, and none of it should be treated as a promise about how a product will affect you. Product names and category descriptions such as “sleep”, “calm”, “relief” or “focus” describe how customers commonly use a product β they are not therapeutic claims.
Talk to your doctor before using any of these products, and particularly if you are pregnant or nursing, are taking prescription medication, or have a diagnosed medical condition. Cannabinoids can interact with some medications. If you are choosing between our products and a treatment your doctor has recommended, follow your doctor.
5. Drug testing β please read this one
Full-spectrum products contain trace amounts of THC, and using them may cause you to fail a drug test.
Drug tests vary in what they look for and how sensitive they are, and outcomes depend on the product, the amount used, how often, and your own body. Broad-spectrum and THC-free products are formulated with the THC removed, which reduces the risk β but trace amounts can still be present in hemp-derived products, and we cannot guarantee the outcome of any drug test, for any product, under any circumstances.
If your job, your sport, your license or your legal situation depends on passing a drug test, please take that risk seriously before buying. Ask us and we will point you to the THC-free options, but the decision β and the consequences β are yours.
6. Pricing and availability
- Prices are shown in US dollars and exclude sales tax and shipping unless we say otherwise. Tax and shipping are calculated and shown at checkout.
- We try hard to keep prices, descriptions and stock levels accurate, but errors happen. If a product is listed at an obviously incorrect price, we may cancel the order and refund you in full rather than fulfill it.
- Stock on this site may differ from what is physically on the shelf. Call us on (720) 999-3989 if you need to be certain something is in.
- Prices, promotions and monthly specials can change or end at any time. A promotion applies only while it is advertised and only on the terms stated with it.
- Product formulations, packaging and potency options can change when a brand updates them. We will always show the current specification.
7. Orders and payment
Placing an order is an offer to buy, not a completed contract. The contract is formed when we accept your order and confirm it. We may decline an order β for example if we cannot verify your age, if the item is out of stock, if we suspect fraud, or if we cannot lawfully ship to your address. If we decline, we will refund anything you have paid.
Payment is taken at checkout by our payment processor, Square. We accept major credit and debit cards, Apple Pay and Google Pay online, and cash in store. We do not store your full card details β see our Privacy Policy.
Please check your order carefully before submitting it. If you spot a mistake, contact us straight away on (720) 999-3989 and we will change it if it has not already shipped.
8. Shipping and delivery
- We ship within the United States to addresses where the product is legal. We ship using USPS, FedEx or UPS. We do not ship CBD products containing any amount of THC to Colorado, Wyoming or Idaho. THC-free products may still be shipped to those states.
- Orders are dispatched within 1β2 business days of being placed. We do not ship on public holidays.
- Shipping costs and any free-shipping threshold are shown at checkout before you pay.
- Delivery estimates are estimates, not guarantees. Once a parcel is with the carrier, its timing is out of our hands.
- Risk of loss passes to you on delivery. If a parcel is lost or damaged in transit, tell us within 7 days and we will help you open a claim with the carrier.
- You are responsible for giving us a correct, complete address. Orders returned to us because of an incorrect address may be reshipped at your cost.
- An adult aged 21 or over may need to be present to accept the delivery. An adult signature is required on delivery for any product containing THC.
9. In-store pickup
- Pickup orders are collected at 5809 S. Broadway, Ste C, Littleton, CO 80121 during opening hours: Monday to Saturday, 10am to 6pm; Sunday, 11am to 5pm.
- Bring valid government-issued photo ID showing you are 21 or over. We will not release an order without it.
- Bring your order confirmation, on your phone or printed.
- We will hold a paid pickup order for 7 days. After that we may return it to stock and refund you.
- Someone else can collect on your behalf only if you have told us in advance and they can show their own valid 21+ ID. To send someone else, call us on (720) 999-3989 in advance with their name. They must show their own valid 21+ photo ID at collection.
10. Returns and refunds
For health, safety and legal reasons, we cannot accept returns on products that have been opened, used or tampered with, and we cannot resell anything that has left the store unsealed.
- Unopened items. If a product is unopened, unused and in its original sealed packaging, you may return it within 30 days of purchase or delivery with proof of purchase.
- Damaged or wrong items. If something arrives damaged, or is not what you ordered, contact us within 7 days with a photo and we will replace it or refund it. This is at our cost.
- Refunds. Approved refunds go back to the original payment method within 5β10 business days of us receiving the return. Original shipping charges are refundable.
- Return shipping. You pay return shipping unless the return is our error. A restocking fee of 10% applies to returned items unless the return is our error.
- Sale and clearance items. These are final sale and cannot be returned or refunded, except where they arrive damaged or are not what you ordered.
To start a return, call us on (720) 999-3989 or use our contact form. Do not send anything back before speaking to us.
None of this affects any rights you have under Colorado or federal consumer protection law.
11. Using this website
You may browse, shop and share our pages. You may not use the site to break the law, to interfere with how it runs, to scrape it at scale, to attempt to access parts of it you have no business in, or to misrepresent who you are.
We aim to keep the site available and accurate, but we do not promise it will always be online, error-free or up to date.
12. Intellectual property
The CBD on Broadway name, logo, page designs, photography and written content on this site belong to us or to our licensors, and are protected by copyright and trademark law. You may not copy, republish or use them commercially without our written permission.
Brand names, product names and packaging belong to their respective owners and appear here because we stock those products.
13. Limitation of liability
To the fullest extent the law allows:
- Our products are supplied “as is”. Beyond what we state on this site and on the product label, we make no warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.
- We are not liable for indirect, incidental, special or consequential losses β including lost income, lost opportunity, or the outcome of a drug test β arising from your use of our products or this website.
- Where we are found liable, our total liability to you is limited to the amount you paid for the product in question.
- You are responsible for using our products sensibly, following the label, keeping them away from children and pets, and not driving or operating machinery if a product affects you.
Nothing in these terms excludes liability that cannot lawfully be excluded β including liability for death or personal injury caused by our negligence, or for fraud.
14. Changes to these terms
We may update these terms as the business, the products or the law change. The current version always lives on this page with the “Last updated” date at the top. The terms that apply to your order are the ones published when you placed it. Continuing to use the site after a change means you accept the updated terms.
15. Governing law
These terms are governed by the laws of the State of Colorado, without regard to its conflict of law rules. Any dispute arising from them or from your purchase will be handled by the state or federal courts located in Arapahoe County, Colorado, and you and we both agree to that jurisdiction.
If any part of these terms is found unenforceable, the rest stays in force.
16. Contact us
- Phone: (720) 999-3989 β Monday to Saturday, 10am to 6pm; Sunday, 11am to 5pm.
- Email: Orders@cbdonbroadway.com
- In person or by post: CBD on Broadway, 5809 S. Broadway, Ste C, Littleton, CO 80121
- Online: our contact form
See also our Privacy Policy and our Lab Results & COAs.